General


The installation of a major Commercial Off-The_Shelf (COTS) application within a business consists of more than just sticking a CD in a computer and running SETUP.EXE. Knowledge and understanding of the new application(s) is, of course, essential, but more importantly, the knowledge and understanding of the business and the data processes used therein and how those processes will be affected by the new application(s) is critical.  That knowledge and understanding, essential ingredients to a successful installation and implementation, will allow the business to transition its operation so that it can successfully compete in today's financial climate. Knowing the impact that such a major change will have on the user base, the degree of complexity in integrating it with other critical systems, and the need for all of this to occur without a major impact to normal daily operations are all key factors requiring consideration, analysis, and planning.




Custom Software


Sometimes, a Commercial Off-The-Shelf application doesn't do exactly what is needed and it has to either be augmented with additional custom functionality or replaced entirely with a totally custom application. Rather than adjusting your business to accommodate a piece of software, let's adjust the software to match the business need.  When commissioning abcs to create a custom software solution, the development of that software begins with a thorough requirements gathering process to understand EXACTLY what the end-result software package is supposed to do.  Then modern application development tools and processes are combined to develop a state-of-the-art system.  The installation of that software is, of course, a part of the service provided. abcs works with the client's users to insure that not only the software is installed correctly, but that the users of that software are comfortable with its operation.