Express Scripts

Express Scripts Inc. (ESI) was updating the claims processing logic for multiple high volume clients that required some special handling of their member’s pharmaceutical prescriptions.  The modification of the business logic and claims adjudication process required the coordination and combined efforts of both onshore and offshore personnel.  ESI utilized a very strict and well-defined “Express One” methodology that clearly separated the multiple phases of a project and a list of deliverables that needed to be completed and approved within each phase in order to move from one phase to the next.  Over the term of my contract, I managed three separate projects and delivered all three under-budget and two out the three on time (one was postponed due of its dependency on another project’s delayed implementation date of which I had no control). 

My Responsibilities, as Senior Project Manager, included:

Working with multiple onshore and offshore teams in multiple locations to define, design, develop, and test solutions to the identified business requirements prior to implementing them into the production environment.  Working with multiple department heads to more accurately define the level of effort (LOE) from an initial rough order of magnitude (ROM) created as a part of the project charter.  

Converting the multiple LOE’s into individual tasks that identified the number of resources needed by each team to complete their portion of each project phase which lead to a complete work breakdown structure for each project.

Working within the EPMO department of ESI to coordinate the use of matrixed resources who were also working on several other projects, simultaneously.  Successfully deploying each project’s solution into production. 

Providing post-production support for each solution.

Simultaneously managing multiple projects, each having different delivery dates.

Express Scripts